Improving Business Processes To Support Internal and External Customers
Director of IT Systems
The firm had been persuaded to use a beta product by another software provider, and it was clear that it was not ready for market. There were numerous issues with poor performance and responsiveness, which meant that it was taking too long to process orders and transactions. The system was so poor that it was impacting on the firm’s ability to process work effectively.
One of the KWE team recommended TransPlus, and it was immediately obvious that the user-friendly system provided all the functionality required to manage both freight and fleet. The ability to fully integrate TransPlus into the firm’s current accounting system and to produce customised reports persuaded the senior team that TransPlus would be perfect for the business.
"It has really helped our Canadian operation to grow quickly and secure long-term customers."
TransPlus has eliminated all of the previous problems, providing fast and efficient order processes, transaction management and financial reporting. It integrates with other systems including ISAAC Telematics and Freight Assist. Since installing TransPlus there has been a significant reduction in the number of support tickets raised and the KWE team speaks highly of TransPlus support.
About Kintetsu World Express
Kintetsu World Express, Inc. (KWE) began its operations in May 1948 when Kintetsu Railway, then known as Kinki Nippon Railway, established a travel service department. Over more than half a decade the business grew to be a major international operator, and in May 2015, KWE completed the acquisition of Singapore-based APL Logistics (APLL), a subsidiary of Neptune Orient Lines. APLL's logistics portfolio spans North America and Asia, providing high value-added services to US leaders in the automotive, retail, industrial and consumer industries.
KWE leverages technology to not only move cargo but to drive change while exceeding customer satisfaction across the multiple markets they service. Technology enables KWE to offer top tier service quality regardless of where they are located ensuring transparency and streamlined communication across all shipments.
While KWE has multiple offices across the globe and is considered a top 10 solutions partner, the Canadian operation handles air and sea freight and domestic logistics solutions including 3rd party logistics and livestock transport.
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