24/7
Full Turnkey Service
Jan 2021
Implemented TransPlus TMS
30%
Case Study
Enabling Our Client to Optimize Delivery and Logistics Processes
"It's easy to use and easy to find the information we need for our business. The fact the platform is extremely intuitive and can be customized to meet our requirements has been excellent."
Christopher Champagne
IT Operations
Our Client
CMW Express specializes in LCV and full LTL services between Ontario and Quebec. Around 40% of the firm’s business is cross border freight and transportation.
They provide a 24/7 full turnkey service transporting raw materials, hazardous materials, finished goods, refrigerated and frozen food. If the need arises for any specialized transport or routes, CMW Express prides itself with being up to the task.
With a state of the art fleet equipped with the latest technologies to protect the most sensitive truck loads, CMW Express has built a reputation for on time deliveries and service excellence.
The Challenge
CMW Express implemented TransPlus in January 2021. Before this, they were using a manual solution which was not working effectively for the business. The software was slow and inefficient, and was creating issues for their customers, especially impacting some of their large retail customers. The support provided by the vendor was not particularly helpful, and the platform was not designed to scale with the business, limiting the firm’s ability to grow effectively.
Choosing TransPlus
The CMW Express senior team discovered TransPlus from one of their suppliers and were keen to learn more about the Transport Management System (TMS). Once the team had seen TransPlus' trip board functionality and tracking capabilities, they were convinced that TransPlus was the right solution for their needs. They were pleased with how easy it was to access information and get a comprehensive oversight of all the firm's activities with minimal clicks.
“Training and support have been great. The TransPlus team worked with us to ensure everything was integrated into our existing systems before we made the system live, and since then everything has worked more effectively."
Christopher Champagne, IT Operations
The Results
TransPlus has delivered major improvements to the CMW Express' performance, delivering a 30% productivity gain. Their firm experienced significant time savings with improved dispatch, billing, and payroll processes. This has resulted in enhanced revenue per mile and a boost in overall profitability.
