Master License and Service Agreement

THIS MASTER LICENSE AND SERVICES AGREEMENT SETS OUT THE TERMS GOVERNING, AS APPLICABLE, YOUR BUSINESS’ OR ORGANIZATION’ (“CUSTOMER”), AS APPLICABLE, LICENSE OF, ACCESS TO, USE OF AND RECEIPT OF SOFTWARE AND RELATED SUPPORT AND MAINTENANCE SERVICES AND OTHER SERVICES PROVIDED BY TRANS + PLUS SYSTEMS CORP. (“TRANS PLUS”).


TRANS PLUS AGREES TO LICENSE CERTAIN OF ITS SOFTWARE AND/OR PROVIDE SERVICES TO CUSTOMER ONLY IF (A) YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO LEGALLY BIND CUSTOMER AND (B) YOU ACCEPT AND AGREE ON BEHALF OF CUSTOMER TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS IN THIS MASTER LICENSE AND SERVICES AGREEMENT (THIS “AGREEMENT”), WHICH SHALL BE DEFINITIVELY EVIDENCED BY ANY ONE OF THE FOLLOWING MEANS: YOUR CLICKING THE “ACCEPTANCE” OR “CONTINUE” BUTTON, AS APPLICABLE; YOUR SIGNATURE ON A TANGIBLE COPY OF THIS AGREEMENT OR AN ORDER FORM REFERENCING THIS AGREEMENT; OR YOUR INSTALLATION OR USE OF THE SOFTWARE, AND SHALL BE EFFECTIVE ON THE EARLIER OF THE DATE ON WHICH (X) YOU AGREE TO THESE TERMS BY ELECTRONICALLY INDICATING YOUR ACCEPTANCE THEREOF OR BY SIGNING A TANGIBLE COPY OF THIS AGREEMENT OR AN ORDER FORM REFERENCING THE TERMS OF THIS AGREEMENT OR (Y) INSTALL ANY SOFTWARE (INCLUDING ANY UPDATES OR UPGRADES) PROVIDED HEREUNDER. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT COPY, INSTALL OR USE THE SOFTWARE OR ACCESS OR USE THE SERVICES.

THIS AGREEMENT INCLUDES FOUR PARTS:


(1)   SOFTWARE LICENSE TERMS AND CONDITIONS APPLICABLE TO THOSE CUSTOMERS WHICH HAVE ELECTED TO PURCHASE A LICENSE TO A TRANS PLUS SOFTWARE PACKAGE AND ANY RELATED MODULES (THE “SOFTWARE”), AS INDICATED IN THE THE ORDER FORM AND RELATED TERMS AND CONDITIONS ENTERED INTO BETWEEN THE PARTIES, AS MAY BE SUPPLEMENTED AS AGREED BETWEEN THE PARTIES FROM TIME TO TIME (THE “ORDER”);


(2)   SOFTWARE MAINTENANCE AND SUPPORT SERVICES TERMS APPLICABLE TO THOSE CUSTOMERS WHICH HAVE ELECTED TO PARTICIPATE IN THE TRANS PLUS INNOVATION PARTNERSHIP;


(3)   SOFTWARE AS A SERVICE TERMS APPLICABLE TO THOSE CUSTOMERS WHO HAVE ELECTED TO ACCESS AND USE TRANS PLUS’ SOFTWARE ON A SOFTWARE-AS-A-SERVICE BASIS; AND


(4)   GENERAL TERMS AND CONDITIONS APPLICABLE TO ALL CUSTOMERS.

UNLESS OTHERWISE SET FORTH HEREIN, THIS AGREEMENT MAY ONLY BE SUPERSEDED OR AMENDED BY A WRITTEN AGREEMENT AGREED UPON BY BOTH PARTIES THAT EXPRESSLY PURPORTS TO SUPERSEDE OR AMEND THIS AGREEMENT IN PART OR IN WHOLE.


1.    Software License Terms.


1.1  License. To the extent Customer has elected to purchase a license to a Trans Plus software package and any related modules (the “Software”), as indicated in the the order form and related terms and conditions entered into between the parties, as may be supplemented as agreed between the parties from time to time (the “Order”), subject to the payment by Customer of the applicable fees, in such amounts and at such times as indicated in the Order, Trans Plus grants to Customer a personal, nonexclusive and non-transferrable right and license solely to use the Software and any related user manuals, guides or other related documentation (the “Documentation”). Trans Plus authorizes Customer to make a single working copy of the Software and to install the Software and related databases on as many servers and\or server instances as deemed necessary to fulfil business process requirements. The number of users accessing all combined servers and/or server instances cannot exceed the maximum number of concurrent sessions (“User Licenses”) for which Customer has paid to Trans Plus the required license fee in accordance with Trans Plus’ terms and conditions. Customer may make a reasonable number of copies of the Documentation for the Software for its internal use in accordance with the terms of this Agreement.


1.2  License Key and License Limitations. Trans Plus will provide Customer with access to the Software via a software licensing management and security tool or other device that Trans Plus uses to allow Customer to access to the Software and which may have an expiration date (“License Key”). Customer acknowledges that (a) the License Key allows Trans Plus to identify active User Licenses and (ii) if Customer’s active User Licenses exceeds the licensed amount, Customer will be charged the difference and, to the extent such amount is unpaid by Customer for a period of period of thirty (30) days, Trans Plus may disable the Software and/or terminate this Agreement in accordance with Section 4.13. Where applicable, the total number of active trucks in all combined servers and/or server instances also shall not exceed the maximum number of Vehicle Licenses for which Customer has paid to Trans Plus the required license fee.


1.3  License Restrictions. Customer shall (a) not decompile, disassemble, reverse engineer, or otherwise attempt to derive the Software’s source code from the object code; (b) not to modify the data structures for or create derivative works from, the Software, (c) not to make the Software available in any form to any person other than Customer’s employees, agents and contractors whose job performance requires such access; and (d) to use reasonable care to prevent the unauthorized use, copying, publication or dissemination of the Software.


1.4  Installation & Configuration Limitations.  It is the responsibility of Customer to install the application on individual workstations and to register and establish a connection to the installed database(s). In the case of a terminal server installation, provided Trans Plus has access and appropriate rights, Trans Plus’ team will install and configure the Software on the terminal server.


1.5  Customer Feedback. Trans Plus shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual license to use or incorporate into the Software any suggestions, enhancement requests, recommendations or other feedback provided by Customer and its agents with respect to the Software (“Feedback). Trans Plus shall have no obligation to incorporate Feedback into the Software and Customer shall have no obligation to provide Feedback.


2.    Software Support and Maintenance Terms.


2.1  TIP Program. To the extent Customer has elected to participate in the Trans Plus Innovation Partnership (the “TIP”), the fee (the “TIP Fee”) for participating in for the initial annual period is set out in the Order. Once Customer pays the TIP Fee, in accordance with the Order, in respect of a given twelve-month period (the “Maintenance Period”), Customer shall, subject to the support conditions set out in Section 2.3, be entitled to access the TIP services set out in Section 2.2 in respect of such annual period and shall not be entitled to a refund in respect of such TIP Fee.


2.2  TIP Services. During the Maintenance Period covered by the TIP Fee, subject to this Agreement remaining in effect, Trans Plus will provide, in a timely manner and without additional charge, the following maintenance and support services to Customer for the Software indicated in the applicable Order:


(a)  Technical Support. Trans Plus will make technical assistance available to Customer through Trans Plus Customer Support between 8:00 a.m. and 6:00 p.m. (Eastern Time), Monday through Friday, excluding Canadian statutory holidays (“Support Hours”);

(b)  Issue Resolution Assistance. Trans Plus will provide Customer with commercially reasonable assistance in accordance with Trans Plus’s standard commercial practices, including providing Customer with a bypass, work-around, patch or hot-fix (i.e., a Customer specific release for a production stopping problem with no work-around) to correct or alleviate reproducible errors in the Software reported by Customer to Trans Plus. Any service request from Customer with respect to such an error shall include a detailed description of the nature of the issue, the conditions under which it occurs and any other relevant data sufficient to enable Trans Plus to verify the existence of such error and to diagnose its cause;

(c)  Update(s): Trans Plus will provide Customer with modifications to the Software that are generally released to commercial participants in the TIP (“Updates”), along with any instructions and/or Documentation that Trans Plus considers reasonably necessary to assist with the implementation and use of an Update. Updates exclude any new feature, module or enhancement to the Software that Trans Plus generally markets and licenses for additional fees separately from Updates;

(d)  Communication: Trans Plus will provide Customer the information that  Trans Plus routinely provides or generally makes accessible to all TIP participating customers, including product release notes, application notes, user manuals, product descriptions, and webinars discussing new features; and

(e)  Versions Support: Customer acknowledges that Trans Plus will only support those versions of the Software written in the same programming language as used in the current version of the Software.


2.3   Support Conditions. In order to facilitate Trans Plus providing the technical support services described in Section 2.2, Customer shall provide Trans Plus with: (a) reasonable access to Customer’s systems to enable Trans Plus to provide the technical support services, including, without limitation, by way of telecommunications, internet or other remote access to the server in which the Software resides or such other method reasonably acceptable to Trans Plus; (b) sufficient support and test time on Customer’s systems to allow Trans Plus to duplicate an error and verify if it is due to the Software; and (c) sufficient data to enable Trans Plus to replicate a reported error on its own computers. Maintenance and support required in connection with or resulting from the following are excluded: (a) abuse, misuse, accident or neglect; or, repairs, alterations, and/or modifications which are not permitted under this Agreement, the License Agreement or the Documentation; (b) services which are performed by other than Trans Plus or its agents; or (b) changes due to Customer’s reconfiguration of the Software or the system or network upon which it is installed; or (c) maintenance, malfunction or modification of the Customer’s systems; or (d) third party software, hardware, data or other materials not supplied by Trans Plus; or (e) use of other than the most current or last prior release of the Software; or (e) Customer’s failure to maintain configuration environment (i.e., memory disk capacity, operating system revision level, prerequisite items) specified in the Documentation or to supply adequate backups. If Trans Plus agrees to perform services requested by Customer which are not included as part of this Agreement, such services shall be billed to Customer at prices and terms to be agreed by the parties.

3.    Software-as-a-Service Terms.

3.1   Services. To the extent Customer has elected to access and use Trans Plus’ software and related services under Trans Plus’ software-as-a-service model, as indicated in the Order, and the Customer has paid the fee therefor (the “Subscription Fee”), Trans Plus will make available to Customer, on a non-exclusive basis, the services indicated in the Order (the “Subscription Services”).


3.2   Hosted Environment. Trans Plus or its authorized partners will provide the application hosting environment, including the hardware, equipment, and systems software configuration on which Trans Plus or its authorized partners supports use of the Subscription Services, on servers located at a facility selected by Trans Plus.

3.3  Access to Subscription Services. The Subscription Services are accessed via an Internet connection and will require that software be installed on Customer’s computer that interacts with Trans Plus’ servers (or servers belonging to third party contractors of Trans Plus) which will allow Customer to create a virtual private connection. The software on Customer’s computer will connect to Trans Plus’ hosted environment as described in Section 3.2.


3.4  Support. Trans Plus or its authorized partners shall (a) provide Customer with access (via the Internet, telephone or other means established by Trans Plus) to Trans Plus support helpline, which will be available during the Support Hours, (b) make available as part of the Subscription Services, when and if generally available, Updates; (c) use reasonable efforts to correct or circumvent any material deviation between the then-current, general release version of the Subscription Services and the related Documentation; and (d) provide Customer the information that Trans Plus routinely provides or generally makes accessible to all customers of the Subscription Services, including product release notes, application notes, user manuals, product descriptions, and webinars discussing new features (the foregoing referred to collectively as “Support”). Support is included in the Subscription Fee.


3.5  Restrictions. Customer will use the Subscription Services only for its own, internal business purposes, and will not (i) provide, offer or make available the Subscription Services as part of a facility management, timesharing, service provider or service bureau arrangement; (ii) transmit or store material that may infringe the intellectual property rights or other rights of third parties or that is illegal, tortious, defamatory, libelous, or invasive of another’s privacy; (iii) transmit any material that contains software viruses or other harmful computer code, files or programs such as trojan horses, worms or time bombs; (iv) assault, interfere, deny service in any way or form to any other network, computer or node through the Subscription Services; (v) attempt to gain unauthorized access to any Subscription Services, or the accounts of other users, or computer systems or networks connected to the Subscription Services or bypass any measures Trans Plus may use to prevent or restrict access to the Subscription Services; or (vi) interfere with or disrupt servers or networks connected to any Subscription Services.


3.6  User Accounts. Customer is responsible for maintaining its own authorized user(s), user ID’s and passwords which can be managed through the Subscription Software interface. Customer is responsible for maintaining the confidentiality of its user ID’s and passwords and shall cause its authorized users to maintain the confidentiality of their user ID’s and passwords. Customer is responsible for all uses of and activities undertaken with user ID’s registered on Customer’s account. Customer agrees to immediately notify Trans Plus of any unauthorized use of Customer’s user ID’s of which it becomes aware.



4.    General Terms.


4.1  Text Messaging Service. Trans Plus does not charge a fee for the text messaging service associated with the Software (“Texting”). Trans Plus is not responsible for any charges from a user’s service provider that may result from Texting. It is Customer’s responsibility to obtain approval from the recipient prior to using Texting. Customer acknowledges that text messages are distributed via third-party mobile network providers and, therefore, Trans Plus cannot control, and hereby disclaims, any warranties relating to message delivery. Customer acknowledges that, depending on the recipient’s mobile provider service, it may not be possible to transmit the text message to the recipient successfully. The use of a cellular device for phone calls or text messages while driving is dangerous and, in most jurisdictions, illegal. Customer is hereby advised to notify recipients that they should refrain from texting or otherwise using a cellular device while operating a motor vehicle.


4.2  Pre-Release Testing/Early Access/Trial License. Subject to the foregoing, Trans Plus may provide Customer with a free testing arrangement of certain Software or Services, whether written, verbal or implied, in connection with pre-release or early access testing of code that is not generally or commercially available, or a trial license of commercially and generally available software (“Test Software”). If Customer has been granted a license key prior to placing an Order for licenses, or prior to such licenses being generally available to Trans Plus’ commercial customers, in the absence of a written arrangement defining the scope of a trial, pre-release or early access testing arrangement, a 30-day non-production internal test license or access period shall be assumed (“Test License”). Notwithstanding any terms and conditions described in this Agreement to the contrary, any Test License shall be subject to the following: (a) the Test License(s) shall be of limited duration and shall expire automatically upon completion of the pre-release, early access or trial test period, (b) the Test License shall terminate immediately without notice from Trans Plus if Customer fails to comply with any provision of this Agreement, (c) the Customer may terminate the Test License earlier at any time by destroying and/or returning to Trans Plus all copies of the Test Software (to the extent software has been provided), (d) upon any expiration or termination of the Test License, the Customer must return and/or destroy all copies of the Test Software, and (e) Trans Plus shall have the right to terminate all access to the Test Software without notice to Customer upon expiration or termination of the Test License. Customer acknowledges and agrees that (i) Trans Plus is under no obligation to deliver or develop generally available or production versions of any pre-release or early access software, or any features or functionality therein, and (ii) any Test Software-related feedback shall be deemed Trans Plus’ confidential information, and Trans Plus is free to use such feedback for any purpose, without permission or license from, or payment to, Customer.


4.3  Professional Services. Trans Plus may, in its sole discretion, offer professional services, including, but not limited to, implementation, set-up, integration, training, custom development or other professional services made available to Customer by Trans Plus pursuant to a statement of work executed by both of the parties or as may be provided on an Order for initial professional services associated with implementing the Software or Subscription Services. Except for professional services described in the initial order form (if any), until the Customer has ordered such professional services pursuant to a statement of work or subsequent order, Trans Plus will have no obligation to provide professional services to Customer. In the event any professional services include the creation of any improvement to, or modification of, the Software or Subscription Services, all intellectual property rights in and to such improvement or modification shall be owned by Trans Plus.

4.4  Escrow. Customer may opt to enlist in the escrow program by signing a Beneficiary Enrolment Notification, in which case, it will agree to be bound by the terms and conditions of the software escrow agreement between Trans Plus and its then-current escrow services provider. Enrolment in the escrow program is subject to the payment by Customer of a separate annual fee.


4.5  Interfaces. Interfaces to third party vendor systems may be available, as indicated in the Documentation. Customer shall act as a liaison between Trans Plus and any third party vendor(s) with which the Software or Subscription Services shall interface. Customer shall have its third party vendor available at the time that Trans Plus is scheduled to install the interface and in order to assist with installation, as required by Trans Plus. Transactions processed by a third party vendor system may be subject to separate licensing requirements. Customer acknowledges and agrees that it has the sole obligation to obtain, or cause its third party vendor to obtain, any and all such licenses. Trans Plus does not warrant the functionality of the third party software nor the integration features from version to version.


4.6  Implementation, Training and Consulting. Customer acknowledges that Trans Plus’s services are scheduled on a first come, first served basis, and shall be mutually agreed upon by Trans Plus and Customer subject to Trans Plus’s availability. If Customer cancels a scheduled and confirmed training session, Customer will be responsible for Trans Plus’s standard cancellation fees and any other charges as specified in the applicable Order. Before training and implementation begins, Customer agrees to undergo an implementation and training preparedness program in accordance with Trans Plus’ then-current procedures, which will ensure that Customer’s environment is prepared for the training and implementation.


4.7  Payment Terms. Customer agrees to pay to Trans Plus all fees as set out in the Order (“Fees”). All Fees are payable in accordance with the terms set out in, and in the currency specified in, the Order. Unless otherwise indicated on the invoice or Order, all invoices are due upon receipt. In the event that additional user or vehicle licenses, or other Software modules or interfaces are added, the Fees payable under this agreement will be adjusted accordingly to reflect additional coverage. Trans Plus reserves the right to renew the Maintenance Period and the Order Form associated with this Agreement upon such additions, whereby a credit will be issued for the remaining months of previous Maintenance Period and Order Form. Customer must notify Trans Plus of any invoice dispute by the date that is 30 days following the date of the relevant invoice, after which date the invoice shall be deemed accepted by Customer and will be due and payable in full. If Customer initiates a dispute with regard to an invoice, any undisputed amounts charged on such invoice will remain due and payable. Trans Plus reserves the right to charge, and Customer agrees to pay, a late fee on the past-due, unpaid balance of undisputed invoiced from the due date until paid equal to the lesser of one and one half percent (1.5%) per month, or the maximum amount permitted by law. Customer will be responsible for paying all taxes, duties or similar governmental assessments, including, without limitation, sales taxes, excise, use, goods and services taxes or similar taxes, customs duties and similar charges, associated with the Software, and imposed upon the Fees (other than taxes associated with Trans Plus’s net income or Trans Plus’s authority to do business in a particular jurisdiction) (“Taxes”). If, for whatever reason, Customer is required by law to withhold any Taxes from Fees, Customer shall gross up its payments to Trans Plus so that Trans Plus receives Fees in full and free of any deductions.


4.8  Ownership. Trans Plus retains all ownership and intellectual property rights in and to the Software, the Subscription Services and related Documentation. Customer acknowledges that it is only licensing the right to use the Software and Documentation and that no sale or other transfer of any title or ownership of any kind to the Software, the Subscription Services or Documentation is contemplated hereunder, other than, as applicable, the sale of the limited licenses expressly granted in Section 1. At all times Customer will own all intellectual property rights in any data entered or submitted by the Customer by means of the Software or Subscription Services (the “Customer Data”).


4.9  Confidentiality. Customer will hold in strict confidence and not disclose to third parties any confidential information of Trans Plus, including the Software, the Subscription Services or the Documentation, and any updates or upgrades related thereto, the terms of the Order and fees paid or payable by Customer to Trans Plus. Trans Plus will hold in strict confidence and not disclose to third parties, or use for any purpose except to provide the Software, Subscription Services and related services to Customer, any confidential information of Customer, provided that Trans Plus may provide to third parties summary level data (being non-identifying customer data used only in the aggregate), and may disclose Customer Data if compelled by law to do so.

4.10  Limited Warranty; Disclaimer.


4.10.1  Warranty for Software. Trans Plus warrants that, as of the date the Software is made available to Customer via electronic download or on physical media and for a period of 90 days thereafter (the “Warranty Period”), the Software will perform substantially in accordance with the corresponding Documentation and that the media on which the Software is furnished, if any, will be free from defects in materials. Non-substantial variation of performance from the Documentation does not establish a warranty right. All warranty claims must be made within the Warranty Period. Trans Plus’ entire liability, and Customer’s exclusive remedy, under any warranty will be, at Trans Plus’ option, for Trans Plus to attempt to correct or work around errors, to replace defective media on which the Software is made available, if any, or to refund the license fees for the Software involved. Any refund is subject to the return of the Software or defective media to Trans Plus.


4.10.2  Warranty for TIP Participants. If the Customer is a participating in the TIP and Customer has paid the applicable TIP Fee, Trans Plus warrants that during the term of this Agreement, it will maintain the Software in accordance with the terms and conditions of this Agreement, based on the professional standards that it utilizes for all of its commercial customers participating in the TIP.


4.10.3  Warranty for Subscription Services. If Customer has paid for access to the Subscription Services, Trans Plus warrants that the Subscription Services will conform in all material respects to the Documentation. As Customer’s sole remedy for any breach of this warranty, if Customer brings to Trans Plus’ attention any incidence of non-conformance, Trans Plus will use reasonable efforts to correct the error.


4.10.4  Warranty Disclaimer. EXCEPT FOR THE EXPRESS LIMITED WARRANTIES PROVIDED IN THIS SECTION 4.10, TRANS PLUS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, ACCURACY, RELIABILITY, SECURITY AND NON INFRINGEMENT. TRANS PLUS ALSO MAKES NO WARRANTY REGARDING (I) NON INTERRUPTION OF USE, (II) FREEDOM FROM BUGS, (III) THE AVAILABILITY AND/OR FUNCTIONALITY OF THIRD PARTY PRODUCTS, SERVICES, API’S, AND/OR INTEGRATIONS THAT ARE MADE AVAILABLE BY ANY THIRD PARTY, AND/OR (IV) THAT ANY PRODUCT OR SERVICE WILL MEET CUSTOMER’S REQUIREMENTS. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE SOFTWARE OR THE SUBSCRIPTION SERVICES AND THEIR FUNCTIONALITY IN ANY COMMUNICATION WITH CUSTOMER CONSTITUTE TECHNICAL INFORMATION AND NOT AN EXPRESS REPRESENTATiON, WARRANTY OR GUARANTEE. OTHER THAN THE EXPRESS WARRANTIES CONTAINED HEREIN AND STATUTORY WARRANTIES AND REMEDIES THAT CANNOT BE DISCLAIMED OR WAIVED UNDER APPLICABLE LAW, THE SOFTWARE, SUBSCRIPTION SERVICES AND PROFESSIONAL SERVICES, AS APPLICABLE, ARE PROVIDED AS-IS AND WITH ALL FAULTS TRANS PLUS DOES NOT SEEK TO LIMIT CUSTOMER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. THE PARTIES AGREE THAT IT IS CUSTOMER’S RESPONSIBILITY TO DETERMINE IF THE SOFTWARE, THE SUBSCRIPTION SERVICES OR THE PROFESSIONAL SERVICES ARE SUITABLE FOR CUSTOMER’S REQUIREMENTS. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.


4.11  Limitation of Liability. TRANS PLUS’ ENTIRE LIABILITY FOR ALL CLAIMS OR DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE SOFTWARE, THE SUBSCRIPTION SERVICES AND THE PROFESSIONAL SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, WILL BE LIMITED TO AND WILL NOT EXCEED, IN THE AGGREGATE THE AMOUNT PAID TO TRANS PLUS UNDER THIS AGREEMENT FOR THE SPECIFIC SOFTWARE OR SERVICE THAT CAUSED THE DAMAGE OR THAT IS THE SUBJECT MATTER OF THE CLAIM DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL TRANS PLUS BE LIABLE FOR LOSS OF DATA, INCOME, PROFIT OR SAVINGS OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES OF ANY PARTY, INCLUDING THIRD PARTIES, EVEN IF TRANS PLUS OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.


4.12   Indemnification. Trans Plus will defend Customer in respect of any claims brought against Customer by a third party based on the claim that the Software or Subscription Services infringes the intellectual property rights of that third party. Trans Plus will pay any award rendered against Customer by a court of competent jurisdiction in such action, provided that Customer gives Trans Plus prompt notice of the claim and Trans Plus is permitted to have full control of any defence. If all or any part of the Software or Subscription Services becomes, or in Trans Plus’s opinion is likely to become, the subject of such a claim, Trans Plus may either modify the Software or Subscription Services to make it non-infringing or terminate this Agreement as it relates to the infringing portion of the Software or Subscription Services and refund any amount prepaid by Customer for services that have not yet been used. This is Trans Plus’s entire liability concerning intellectual property infringement. Trans Plus will not be liable for any infringement or claim based upon any modification of the Software or Subscription Services developed by Customer, or use of the Software or Subscription Services in combination with software or other technology not supplied or approved in advance by Trans Plus, or use of the Software or Subscription Services contrary to this Agreement or the Documentation. Likewise, Customer will indemnify Trans Plus in respect of any claim arising out of Trans Plus hosting Customer Data or unauthorized changes to, or us of, the Software or Subscription Services by Customer.


4.13 Term and Termination.


4.13.1   Term. For customers which have purchased a license to the Software, this Agreement and the related license will remain in effect until terminated by either party as provided herein. With respect to customers participating in the TIP or who have purchased access to the Subscription Services, the participation in the TIP or access to the Subscription Services, will remain in effect for a period of one (1) year, or such other period indicated in the Order, commencing on the Effective Date (“Initial Term”), and shall be automatically renewed until terminated by either party by providing the other with 90 days’ written notice prior to the end of the Initial Term or any renewal term. For greater clarity, a customer which has purchased a license to the Software, but which opts out of or fails to renew their participation in the TIP, shall not be able to access any of the support or maintenance services detailed in Section 2.


4.13.2   Termination. Trans Plus will have the right to terminate this Agreement and any license granted hereunder immediately on notice to Customer if Customer: (a) violates the license, usage or confidentiality restrictions of this Agreement, (c) fails to make any payments when due, or (c) files a petition in bankruptcy, has such a petition filed against it, which petition is not discharged within sixty (60) days after such filing, makes an assignment for the benefit of creditors, or if a receiver, trustee, custodian or similar agent is appointed or takes possession of Customer’s assets. In addition, Trans Plus will have the right to terminate this Agreement any license granted hereunder if Customer breaches any other obligation or provision of this Agreement which breach remains uncured for a period of thirty (30) days after receipt of notice thereof from Trans Plus. For customers of the TIP (who are, for greater certainty, not subscribers of the Subscription Services), if this Agreement is cancelled and at a later time reinstated, a charge equal to 50% of the then-current annual TIP Fee will be billed to Customer in respect of each calendar year for which Customer was not participating in the TIP subsequent to its cancellation of this Agreement.


4.13.3   Early Termination. In consideration of the implementation and investment costs which are intended to be amortized over the Initial Term indicated on the Order, as well as the pricing structure set out on the Order, Customer agrees to pay liquidated damages if Customer elects early termination of the TIP or the Subscription Services, as applicable, during the Initial Term (other than pursuant to Section 9(b)) equal to the average monthly fees paid or payable to Trans Plus by Customer during the preceding three-month period multiplied by the number of months remaining in the Initial Term, along with any outstanding fees for services ordered but not yet paid for by Customer since the date of this Agreement. These liquidated damages are due and payable in a lump sum on the date of termination of the Agreement. Customer acknowledges that the actual damages likely to result from a breach of the Initial Term by Customer are difficult to ascertain and that the foregoing liquidated damages are intended to represent estimated actual damages and are not intended as a penalty.


4.13.4  Effect of Termination. Sections 4.8, 4.9, 4.11, 4.12, 4.13.4 and 4.14 will survive any termination of this Agreement. Upon termination, a Customer which had access to the Subscription Services may make a request, in writing, for the return of Customer Data. This request must be made within 30 days of the termination date provided for in the notice of termination. Customer acknowledges that Trans Plus has no obligation to maintain the Customer Data of any customer which had access to the Subscription Services after 60 days beyond the termination date.

4.14 General.


4.14.1  Assignment. This Agreement will extend to and be binding upon the successors, legal representatives and permitted assigns of the parties. However, this Agreement and the licenses granted hereunder may not be assigned, sub-licensed, or transferred (by operation of law or otherwise) by Customer without the prior written consent of Trans Plus.

4.14.2   Purchase Orders Not Binding. No terms or conditions contained in any purchase order or other instrument issued by Customer purporting to cover the purchase of licenses to the Software or maintenance thereof, or any other products or services provided by Trans Plus shall be binding on the parties and any such order or other instrument shall be null and void and shall have no legal force or effect.


4.14.3   No Waiver. The failure of either party to enforce any provision of this Agreement will not be construed to be a waiver of such provision, nor affect the validity of this Agreement or any part thereof, or the right of the other party to enforce any provision.


4.14.4   Force Majeure. Other than with respect to the obligation to pay fees hereunder, neither party shall be liable for any failure or delay in its performance under this Agreement due to any cause beyond its reasonable control, including acts of war, acts of God, earthquake, flood, embargo, riot, epidemics, pandemics, the spread of infectious diseases’ quarantines, sabotage, labor shortage or dispute, governmental act or failure of the Internet (not resulting from the actions or inactions of the parties and notwithstanding any of the foregoing that are ongoing as of the date of this Agreement, so long as its effects are not reasonably foreseeable as of the date of this Agreement), provided that the delayed party: (i) gives the other party prompt notice of such cause, and (ii) uses commercially reasonable efforts to promptly correct such failure or delay in its performance.


4.14.5   Severability. If any provision of this Agreement, or part thereof, is determined to be void or unenforceable in whole or in part by a court of competent jurisdiction, such invalid provision, or part thereof, shall be deemed not to affect or impair the validity or enforceability of any other provision of this Agreement, or part thereof, which remaining provisions or parts thereof shall remain in full force and effect.


4.14.6   Publicity. Except as may be required by applicable law, neither party shall disclose the terms of this Agreement or issue a press release in connection with the subject matter of this Agreement without the prior written consent of the other party, which shall not be unreasonably withheld. Notwithstanding the foregoing, Trans Plus shall be permitted to name Customer as a customer of Trans Plus on Trans Plus’ website and in other Trans Plus marketing materials and each party shall have the limited right to disclose the terms of this Agreement to its bona fide accounting, tax and legal advisors.


4.14.7   Independent Contractor. The relationship of the parties established by this Agreement is that of independent contractors. This Agreement does not establish an agency, joint venture or partnership relationship between Trans Plus and Customer. Neither party is permitted to bind, or to enter into obligations on behalf of, the other party.


4.14.8   Governing Law; Disputes. This Agreement will be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without giving effect to any choice-of-law rules that may require the application of the laws of another jurisdiction. Trans Plus and Customer hereby submit to the non-exclusive jurisdiction of the courts of Province of Ontario located in the City of Toronto. The parties exclude the operation of the United Nations Convention on Contracts for the International Sale of Goods.


4.14.9    Dispute Resolution. Upon any dispute between the parties, each of the parties will designate a representative from senior management to attempt to resolve such dispute over a period of 30 days. If the dispute is not resolved in this 30 day period, either party may submit the dispute to final, non-appealable, binding arbitration under the Canadian Arbitration Association Arbitration Rules. The place of the arbitration shall be Toronto, Ontario. The foregoing provision shall not limit the ability of a party to seek injunctive relief.


4.14.10   Order Terms. The terms and conditions of sale set out in the Order shall apply to all orders in connection with this Agreement.


4.14.11   Entire Agreement. This Agreement, along with the Order, constitutes the full and complete statement of the agreement between the parties with respect to the subject matter hereof and supersedes any previous or contemporaneous agreements, understandings or communications, whether written or verbal, relating to such subject matter. This Agreement may not be varied other than in writing executed by the duly authorized representatives of both parties.


4.14.12   Counterparts. This Agreement may be executed in counterparts (including by way of e-mail delivery of a Portable Document Format (PDF), or by using a web-based e-signature platform such as DocuSign), each of which together shall be deemed an original, but all of which together shall constitute one and the same instrument.



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If you have any questions about these Terms and Conditions, You can contact us:

  • By phone number: 1-519-763-1725

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